Return and Refund Period: If you wish to return or exchange an item, please contact our shop through our online support within one week after receiving your item.
Refund for Cash on Delivery payments: within 7 days after receiving the returned goods.
Refund for Credit Card payments: within 7 days after receiving the returned goods.
Return Shipping: Customers only need to bear the cost of return shipping.
Shipping Policy: Free worldwide shipping. All shipping costs are covered by the seller. Buyers do not need to pay any shipping fees.
*GST, Shipping.
Shipping: Free worldwide shipping. No shipping fees.
GST:
No taxes or additional fees will be charged.
Please return the item to our shop within one week after notification.
After receiving the notification, we will promptly provide the buyer with detailed information, including the return address.
Please note: If you contact us or return the item after the above period, we will not accept returns or exchanges, regardless of whether the issue was caused by our shop or the customer.
*Please note that items in the following categories cannot be returned or exchanged:
Items delivered more than one week ago
Used items
Returns or exchanges where the product, packaging, or accessories were damaged or lost during transportation without any product defect
Returns or exchanges where the order and recipient are different and there is no product defect
[If the defect is caused by our shop]
If the defect is caused by our negligence, such as product damage, we will replace the product if available, or issue a refund if replacement is not possible.
Procedure:
Sender Address: 1532 E Orman Ave Pueblo, CO 81004 United States
Return and Exchange Contact Number: +85265013193
📧 Email: anselmokiepertvb357@gmail.com
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Please contact us within one week after receiving the product via email or telephone and provide the following information:
· Name
· Address
· Phone number
· Email address
· Product name
· Reason for exchange or return
· Order number
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Our store will provide instructions for returning the product.
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Send the product back to our store.
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Please contact us in advance. Please note that we cannot accept returns or exchanges without prior contact.
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Please use a shipping method that includes a tracking number to avoid loss of your item. We also ask for your cooperation in carefully packaging the product and marking fragile items appropriately. If the product arrives damaged without prior notice of the return reason, exchanges, returns, or refunds cannot be processed. Thank you for your understanding.
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Once we confirm receipt of the returned product, we will process the exchange or refund.
[Convenient Return]
To simplify the return process, buyers only need to pay the return shipping cost.
In this case, the procedure is as follows:
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Please contact us within one week after receiving the product via email or telephone and provide the following information:
· Name
· Address
· Phone number
· Email address
· Product name
· Reason for return
· Order number
(This appears in the order confirmation email you receive after placing your order.)
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Our store will provide instructions for returning the product.
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Send the product back to our store.
(In this case, the customer bears the shipping cost.)
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Please complete the Return/Exchange Contact Form included with the purchase confirmation and send it together with the returned product.
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Please contact us in advance via email or telephone. Please note that we can only accept returns if you contact us beforehand.
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Please use a shipping method with a traceable tracking number to avoid the loss of your item. Please also pack the item carefully and mark fragile items accordingly. If the item arrives without prior notice of damage, we cannot process exchanges, returns, or refunds. Thank you for your understanding.
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Once we confirm receipt of the returned product, we will process your refund.
[Information Regarding Changes Requested by Customers]
Unfortunately, we cannot accept changes requested by customers. If you wish to change the size after receiving the product, please return the ordered product and place a new order for the desired item.
[Information Regarding Order Cancellation]
Since we begin preparing shipments immediately after your order confirmation is sent, orders cannot be canceled or modified afterward. Please note that in such cases the order will be treated as a return.
[For Customers Using Cash on Delivery]
For cash on delivery payments, payment must be made in cash upon receipt of the goods.
If the order address and delivery address are different, please confirm this information in advance.
If you have any questions, please contact us:
📧 Email: anselmokiepertvb357@gmail.com
📞 Tel.: +85265013193
Website: https://lticcz.shop/
Company Name: The Great Architect of the Universe Council L.L.C
Company Address: 1532 E Orman Ave Pueblo, CO 81004 United States